If our Deer aren't satisfied with their Food For The Skin, we are more than happy to offer a refund or exchange for faulty or damaged products that were purchased online or in-store. Please see below for further details.
Damaged product from postage: If your order arrives damaged from it's journey to you in the post, please take a photo of your product in its packaging immediately and send to email@example.com along with your invoice number and date of arrival. Failure to raise the issue immediately could result in no offer of refund or exchange.
If you are not happy with your product: If you are not happy with your Food For the Skin please contact us at firstname.lastname@example.org to discuss the issue. We will then investigate and see what we can offer to ensure that you are never disappointed with an Oh Deer Sugar product again.
Exchange: Due to hygiene reasons, Oh Deer Sugar does not offer exchanges or refunds on products due to simple change of mind.
Scents: If you are purchasing online and are unsure on a scent, please send an email to email@example.com for clarification.
Products: Every single product is handcrafted to the HIGHEST standard by two people - Sharni & Nikki. This means that each batch may slightly differ - whether it be the colour, scent, shape, toppings etc. However, every product will be as per the description and 100% perfect - every time!
Terms and Conditions: We accept returns and exchanges in accordance with Australian Consumer Law.
Oh Deer Sugar reserves the right to ask for the product to be returned prior to offering a refund, exchange, credit or discount to ensure the product is faulty and/or damaged. Oh Deer Sugar reserves the right to asses the age and condition of the returned product prior to offering a repair, refund or exchange. If the product does appear to be faulty and/or damaged, Oh Deer Sugar will then offer a refund, exchange, credit or discount including a credit for the return postage cost.
You must always provide proof of purchase (itemised receipts) - no exceptions. We offer electronic and printed copies of receipts in store and online.
The issue must be raised immediately with Oh Deer Sugar via email or in person. We will not address your issue via social media. You must provide proof of the issue - i.e photos, videos etc.
Being unhappy with a product does not always warrant a refund, credit or exchange.
A discount can be offered instead of a refund or exchange.
Without photos or proof of a purchase, the refund, exchange, credit or discount does not need to be offered.
User error does not warrant a refund, exchange, credit or discount.
All products have use within/by information on the labels. Please ensure you use the products within the recommended time-frame.
If your order is canceled for any reason including but not limited to fraud detection, incorrect shipping information provided etc - you may be charged a restocking and/or cancellation fee.
Ensure products are used correctly, within use by dates and bath is always cleaned before and after using bath bombs etc.
Options will be - refund or exchange or credit or discount offer. Options will never include more than one from the above.
ORDERS CANNOT BE CANCELLED FOR ANY REASON- due to quick turn around times, product quantities etc cancelling orders is not possible.
Changes CANNOT be made to your order once it has been placed. This includes but not limited to combining orders, adding items, swapping products, changing the shipping address etc. Re-deliveries will be at the customers expense. If an attempt to make delivery is unsuccessful and the package is returned to us, the package will not be resent until the customer makes contact with us. Re-delivery fees start at $10 and can differ depending on location, package size etc.
By proceeding with your order you are agreeing with the terms and conditions.
International Shipping: CURRENTLY ON HOLD! Oh Deer Sugar's products and/or shipping fees do not include import fees/charges and/or taxes. All other fees/charges are the buyer's responsibility. Please check with your country's customs office to determine any additional costs prior to purchasing your Food for the Skin.
Dispatch Dates: We currently dispatch orders several days a wekk. Dispatch dates are provided to customers as a guideline only. Orders will be shipped within 5-10 days of the guideline dispatch date. You will receive a confirmation email once orders have been dispatched. For national shipping, allow 5-14 days from date of order to delivery. For international shipping, allow 10-20 days from date of order to delivery. To confirm your exact dispatch date, please contact firstname.lastname@example.org.