COVID-19 Update: We are currently unaffected by COVID-19. Aus Post are still delivering, however, have advised there may be a small delay due to the influx of deliveries and extra safety precautions. We are lucky to be only a small team of three. We have extra hand sanitizer and are cleaning every thing even more thoroughly than normal. Herd HQ is not and has never been open to the public. All deliveries are left outside. We are prepared, aware and following all rules plus more!
Regular Dispatch: Please allow 2-3 days for regular orders to be dispatched. Shipping time for regular orders is 3-6 business days.
Special Releases: Please allow 6-7 business days for special release orders to be dispatched due to a large influx of orders. Shipping time for orders is 3-6 business days. Unless otherwise advised by Aus Post.
Express Dispatch: Arrival for express orders is 1-2 business days from dispatched date. (If you'd like a quote to upgrade to express shipping, please Facebook message once you've placed your order)
Devastating bush fires around the country are causing some delays with deliveries in/around affected areas.
SIGN UPON DELIVERY Your package will always be marked 'sign on delivery' to ensure it arrives directly to you! If you decide to change this to 'Authority to Leave' we cannot take any responsibility if your parcel is stolen, lost, misplaced, damaged or there are damaged goods within the package - you will need to follow this up with Australia Post (no compensation will be offered).
If you have any questions regarding the above Doe, let us know via email email@example.com or slide into our Facebook DM's!