STOCKTAKE SALE - Please allow 5-6 working days from date of order to dispatch. We are in the process of trialing and training new staff to ensure your deerlicious goodies are on their way to you ASAP!
COVID-19 Update: We are currently "unaffected" by COVID-19 and continue to work everyday and send orders daily.
Our dispatch times are 3-5 business days. Aus Post are still delivering, however, have advised there are delays with delivery times due to the influx of deliveries and extra safety precautions. Please allow an additional 5+ working days for deliveries (from Aus Post). We are lucky to be only a small team of three. We have extra hand sanitizer and are cleaning every thing even more thoroughly than normal. Herd HQ is not and has never been open to the public. All deliveries are left outside. We are prepared, aware and following all rules plus more! Thank you so much for continuing to support us through these trying times.
Regular Dispatch: Please allow 3-5 days for regular orders to be dispatched. Shipping time for regular orders is 3-6 business days. (Current delays apply due to COVID-19)
Special Releases and Restocks: Please allow 6-7 business days for special release orders to be dispatched due to a large influx of orders. This includes Christmas, Easter, Mother’s Day, Halloween and other special releases. Shipping time for orders is 3-6 business days. Unless otherwise advised by Aus Post.
Express Dispatch: Arrival for express orders is 2-4 business days from dispatched date.
The above delivery timeframes are a guide only. The days mentioned are business days - Mon to Fri. For more info, please contact us via Facebook message or check the Aus Post website for current shipping times. We suggest doing this often as there are constant changes due to COVID-19.
SIGN UPON DELIVERY Your package will always be marked 'sign on delivery' to ensure it arrives directly to you! If you decide to change this to 'Authority to Leave' (this can only be done by you using the Aus Post app where allowed) we cannot take any responsibility if your parcel is stolen, lost, misplaced, damaged or there are damaged goods within the package - you will need to follow this up with Australia Post (no compensation will be offered from our end under any circumstances).
If you have any questions regarding the above Doe, let us know via email firstname.lastname@example.org or slide into our Facebook DM's!