Shipping/Click & Collect

$9.95 Australia Wide* Shipping - two weeks only! 
Free shipping when you spend over $160*!
**excludes NT & WA. 

Click & Collect - We now offer click and collect from our Herd HQ located in Geebung 4034. If you select this at check out, we will pick and pack your order into a bag and email you as soon as your order is ready for collection. Generally within 24hrs of ordering, but some delays may occur. Collection times Monday-Friday 8:30am - 3:30pm - alternative times/days can be arranged. Please do not arrive at Herd HQ to collect your order without receiving a notification from us that your order is ready. Please respond to confirm a time of collection. If you accidentally select click and collect at checkout and aren't able to collect, please contact us ASAP to organise shipping payment/delivery of your order. 

Shipping - Dispatch turnaround time 1-4 business days.
Large releases may cause longer lead times.

We only use Australia Post to deliver to all residential and commercial addresses including PO Boxes and Parcel Lockers in Australia.
Every order comes with tracking so you can count down the seconds until your deerlicious goodies arrive! 

Please check with Aus Post on delivery times or delays in your area. Once orders have left Herd HQ we have no control over delivery times. 

Regular Dispatch: Whilst we aim to send your order same or next day, please allow up to 3 business days for regular orders to be dispatched.

Free shipping on orders over $160 unfortunately excludes NT & WA due to extremely high shipping rates. 

Express Dispatch:  Arrival for express orders is 2-4 business days from dispatched date. (please contact us for pricing and to arrange Express) 

Special Releases and Restocks: Please allow 2-4 business days for special release orders to be dispatched due to a large influx of orders. This includes Christmas, Easter, Mother’s Day, Halloween and other special releases. We cannot guarantee your order will arrived before specific days ie Christmas, mother’s day etc. 

The above delivery timeframes are a GUIDE only. The days mentioned are business days - Monday to Friday. For more info, please contact us via Facebook message or check the Aus Post website for current shipping times. We suggest doing this often as there are constant changes due to COVID-19. 

Free shipping and shipping rates may vary from state to state.

SIGN UPON DELIVERY Your package will always be marked 'sign on delivery' to ensure it arrives directly to you! If you decide to change this to 'Authority to Leave' (this can only be done by you using the Aus Post app where allowed) we cannot take any responsibility if your parcel is stolen, lost, misplaced, damaged or there are damaged goods within the package - you will need to follow this up with Australia Post (no compensation will be offered from our end under any circumstances).

If you have any questions regarding the above Doe, let us know via email orders@ohdeersugar.com or slide into our Facebook DM's! 

 

Signature On Delivery: 
Due to COVID, Australia Post are now able to sign on your behalf without permission and are leaving parcels at your door. This is due to COVID and the measures they’re taking to keep staff safe. We have no control over this and unfortunately take no responsibility if the parcel is signed on your behalf from Aus Post and is left at your door and goes missing as the current circumstances with COVID make having Aus Post sign on your behalf almost unavoidable. We always mark all deliveries as signature required but Aus Post are overriding this. Any parcels signed on behalf of Aus Post that go missing will need to be taken up directly with Aus Post.

There are a few things that may assist if you wish to avoid having Aus Post sign on your behalf -

•Aus Post offer free parcel lockers which enable you to have your parcel waiting for you to collect in a safe, locked location. More info here - https://auspost.com.au/receiving/alternative-delivery-addresses/use-a-247-parcel-locker#tasmania

•Leave a sign on your door asking them to take it to the post office (this is not guaranteed this will stop this happening)

•Ensure someone is home to sign for deliveries.