COVID-19 Update: We are currently "unaffected" by COVID-19 and continue to work everyday and send orders daily. 

Our dispatch times are 5-7 business days. Aus Post are still delivering, however, have advised there are delays with delivery times due to the influx of deliveries and extra safety precautions. Please allow an additional 5+ working days for deliveries (from Aus Post). We are lucky to be only a small team of four. We have extra hand sanitiser and are cleaning every thing even more thoroughly than normal. Herd HQ is not and has never been open to the public. All deliveries are left outside. We are prepared, aware and following all rules plus more! Thank you so much for continuing to support us through these trying times. 

Signature On Delivery: 

Due to COVID, Australia Post are now able to sign on your behalf without permission and are leaving parcels at your door. This is due to COVID and the measures they’re taking to keep staff safe. We have no control over this and unfortunately take no responsibility if the parcel is signed on your behalf from Aus Post and is left at your door and goes missing as the current circumstances with COVID make having Aus Post sign on your behalf almost unavoidable. We always mark all deliveries as signature required but Aus Post are overriding this. Any parcels signed on behalf of Aus Post that go missing will need to be taken up directly with Aus Post.

There are a few things that may assist if you wish to avoid having Aus Post sign on your behalf -

•Aus Post offer free parcel lockers which enable you to have your parcel waiting for you to collect in a safe, locked location. More info here - https://auspost.com.au/receiving/alternative-delivery-addresses/use-a-247-parcel-locker#tasmania

•Leave a sign on your door asking them to take it to the post office (this is not guaranteed this will stop this happening)

•Ensure someone is home to sign for deliveries.

Regular Dispatch: Please allow 5-7 business days for regular orders to be dispatched. (Current delays apply due to COVID-19) 

Special Releases and Restocks: Please allow 6-7 business days for special release orders to be dispatched due to a large influx of orders. This includes Christmas, Easter, Mother’s Day, Halloween and other special releases. Shipping time for orders is 3-6 business days. Unless otherwise advised by Aus Post. 

Express Dispatch:  Arrival for express orders is 2-4 business days from dispatched date.

The above delivery timeframes are a GUIDE only. The days mentioned are business days - Monday to Friday. For more info, please contact us via Facebook message or check the Aus Post website for current shipping times. We suggest doing this often as there are constant changes due to COVID-19. 

SIGN UPON DELIVERY Your package will always be marked 'sign on delivery' to ensure it arrives directly to you! If you decide to change this to 'Authority to Leave' (this can only be done by you using the Aus Post app where allowed) we cannot take any responsibility if your parcel is stolen, lost, misplaced, damaged or there are damaged goods within the package - you will need to follow this up with Australia Post (no compensation will be offered from our end under any circumstances).

If you have any questions regarding the above Doe, let us know via email orders@ohdeersugar.com or slide into our Facebook DM's!