COVID-19 Update: We are currently "unaffected" by COVID-19 and continue to work everyday and send orders daily.
Our dispatch times are 5-7 business days. Aus Post are still delivering, however, have advised there are delays with delivery times due to the influx of deliveries and extra safety precautions. Please allow an additional 5+ working days for deliveries (from Aus Post). We are lucky to be only a small team of four. We have extra hand sanitiser and are cleaning every thing even more thoroughly than normal. Herd HQ is not and has never been open to the public. All deliveries are left outside. We are prepared, aware and following all rules plus more! Thank you so much for continuing to support us through these trying times.
Signature On Delivery:
Due to COVID, Australia Post are now able to sign on your behalf without permission and are leaving parcels at your door. This is due to COVID and the measures they’re taking to keep staff safe. We have no control over this and unfortunately take no responsibility if the parcel is signed on your behalf from Aus Post and is left at your door and goes missing as the current circumstances with COVID make having Aus Post sign on your behalf almost unavoidable. We always mark all deliveries as signature required but Aus Post are overriding this. Any parcels signed on behalf of Aus Post that go missing will need to be taken up directly with Aus Post.
There are a few things that may assist if you wish to avoid having Aus Post sign on your behalf -
•Aus Post offer free parcel lockers which enable you to have your parcel waiting for you to collect in a safe, locked location. More info here - https://auspost.com.au/receiving/alternative-delivery-addresses/use-a-247-parcel-locker#tasmania
•Leave a sign on your door asking them to take it to the post office (this is not guaranteed this will stop this happening)
•Ensure someone is home to sign for deliveries.