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subscription box faq

DO I GET TO CHOOSE WHAT GOES INTO THE BOX?

The answer is no - surprises are the best! We can guarantee you will never receive a double up, Doe. 

BILLING?

Once your first order is charged all future monthly payments are charged on the 20th of every month. You will be charged as per the subscription box price, per month. (plus postage if applicable). Charges may slightly increase without notice due to postage changes - please keep an eye on the product for updates. Charges will be continuous/automatic until you sign into your account and cancel. If you have insufficient funds in your account when automatic payment is due, there will be several automatic attempts until payment is successful or until subscription box is cancelled by Oh Deer Sugar. If the successful payment is AFTER the 22nd, you will NOT receive that month's subscription box - payment after the 22nd will be for the following month's subscription box. 

WHEN DO I RECEIVE MY FIRST BOX?

All Subscription box orders are shipped on the last day of every month. If you order after the 22nd of the month your order will be shipped the following month. i.e If you order on the 23rd March, you will receive the April Subscription Box - sent on the 30th April. 

CAN I CANCEL?
You can cancel anytime, click here . You cannot cancel and request a refund for the current month's box - you will receive at least one box. This is due to production starting for the limited edition/quantity products required for the Subscription Box.

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